What We're Reading

What We're Reading

Finding the right digital balance in B2B customer experience

Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it right. Customer-centric strategies, once the preserve of business-to-consumer play...

What We're Reading

Mastering the digital advantage in transforming customer experience

Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new operating model that dramatically improves the digital customer exper...

What We're Reading

What makes a CEO 'exceptional'?

We assessed the early moves of CEOs with outstanding track records; some valuable lessons for leadership transitions emerged. New CEOs face enormous challenges as they start assembling a management team and set...

What We're Reading

How IT can drive agile development

A simple idea: update your operating model to be able to build small, self-contained teams that create change quickly and efficiently. Agility is about adjusting a company’s operating model and culture, meaning...

What We're Reading

Digital innovation in Asia: What the world can learn

Companies in the region are transforming their digital operations to great effect and building some of the world’s most successful tech giants. In Asia, a few factors make the impact of digital more pronounced ...

What We're Reading

Chinese consumers: Revisiting our predictions

As their incomes rise, Chinese consumers are trading up and going beyond necessities. In 2011, we tried our hand at predicting the ways in which, in the decade to come, Chinese consumers would change their pref...

What We're Reading

Women in the Workplace 2016

In corporate America, women fall behind early and keep losing ground with every step. More than 75 percent of CEOs include gender equality in their top ten business priorities, but gender outcomes across the la...

What We're Reading

New insights for new growth: What it takes to understand your customers today

Companies that know how and when to use the wide array of research tools available today have a big competitive advantage in generating insights that lead to new organic growth. What do Unilever, Philips, Amazo...

What We're Reading

How Social Entrepreneurs can Solve the Talent Problem

Three steps can help The impact of social entrepreneurs — individuals who deploy innovation and market forces to fill social needs — is growing. Bringing light to Africa, mobile banking to Bangladesh, low-cost ...

What We're Reading

Tackling Indonesia’s diabetes challenge: Eight approaches from around the world

Indonesia’s economic and demographic evolution is leading to a dramatic rise in noncommunicable diseases. How big is the problem? What approaches are other countries taking that could inform Indonesia’s respons...