Archive for author: Editor

What We're Reading

Finding the right digital balance in B2B customer experience

Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it right. Customer-centric strategies, once the preserve of business-to-consumer play...

What We're Reading

Mastering the digital advantage in transforming customer experience

Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new operating model that dramatically improves the digital customer exper...

What We're Reading

What makes a CEO 'exceptional'?

We assessed the early moves of CEOs with outstanding track records; some valuable lessons for leadership transitions emerged. New CEOs face enormous challenges as they start assembling a management team and set...

What We're Reading

How IT can drive agile development

A simple idea: update your operating model to be able to build small, self-contained teams that create change quickly and efficiently. Agility is about adjusting a company’s operating model and culture, meaning...

Events

Business Opportunities of TPPA forum

CEO and director, Fui K. Soong invited by Universiti Tunku Abdul Rahman (UTAR) to be part of the panelist for a forum titled “Business Opportunities of TPPA“