What We're Reading

Learning at the speed of business

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11
May
2016

Corporate universities are entering their second century, just as the businesses that rely on them are transforming themselves for the digital age. When pioneers such as General Motors and General Electric began offering standardized in-house training programs, about 100 years ago, they focused on imparting lower-level, day-to-day skills. Back then, it may have seemed fanciful.

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Are you really listening to what your customers are saying?

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17
Apr
2016

Customer-experience metrics have proliferated over the past decade, and chances are that your business relies heavily on one or more of them. But many companies struggle with metrics. For some, the problem is a disconnect between the metric and business performance; for others, it’s a loss of confidence among frontline workers when the metrics don’t.

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Economic Conditions Snapshot, March 2016: McKinsey Global Survey results

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03
Apr
2016

Executives’ outlook on the economy is cautious and uncertain in McKinsey’s first survey of the year on economic conditions. Compared with the previous survey in December, when opinions took a buoyant turn, respondents are now more likely to report negative than positive views on both global and domestic economic conditions. This downward turn is especially.

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Urban world: The global consumers to watch

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03
Apr
2016

Until the turn of this century, population growth generated more than half of all global consumption. But between 2015 and 2030, three-quarters of global consumption growth will be driven by individuals spending more. This shift has profound implications for companies. What’s now important are emerging demographics: the latest report from the McKinsey Global Institute (MGI).

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Why frontline workers are disengaged

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27
Mar
2016

Only three out of ten American workers feel engaged by their job, according to a Gallup Poll published in 2015.1 Data from McKinsey’s Organizational Health Index, encompassing a decade of survey results from 3 million employees at almost 1,300 organizations, offer insights into why this may be true. Part of the problem, it seems, is that.

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Breaking down the gender challenge

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26
Mar
2016

Corporate ambitions to achieve gender parity often produce scattershot initiatives. It’s easy to see why: gender parity is a huge undertaking, with many dimensions—a challenge akin to urban planning—in which executives must reimagine their “city” and culture, put in place multiyear building plans, add infrastructure, and improve services. Our latest research suggests that leaders can.

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Digitizing the delivery of government services

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17
Mar
2016

Government agencies around the world are under internal and external pressure to become more efficient by incorporating digital technologies and processes into their day-to-day operations. For a lot of public-sector organizations, however, the digital transformation has been bumpy. In many cases, agencies are trying to streamline and automate workflows and processes using antiquated systems-development approaches. Such.

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Managing talent in a digital age

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06
Mar
2016

It’s safe to say that when one out of every two working-age adults in the United States has registered for a certain website—LinkedIn, for example, boasts more than 122 million US members—it has achieved critical mass. In fact, LinkedIn and sites like Careerbuilder and Monster.com have changed the way employers and employees connect, and digital.

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Making collaboration across functions a reality

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06
Mar
2016

Companies have long struggled to break down silos and boost cross-functional collaboration—but the challenge is getting more acute. The speed of market change requires a more rapid adaptation of products and services, while customers increasingly expect an organization to present them with a single face. Even well-established multinationals routinely fail to manage operations end to.

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Digital globalization: The new era of global flows

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06
Mar
2016

Conventional wisdom says that globalization has stalled. But although the global goods trade has flattened and cross-border capital flows have declined sharply since 2008, globalization is not heading into reverse. Rather, it is entering a new phase defined by soaring flows of data and information. Remarkably, digital flows—which were practically nonexistent just 15 years ago—now exert.

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