What We're Reading

Finding the right digital balance in B2B customer experience

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18
May
2017

Customer-centric strategies, once the preserve of business-to-consumer players like Amazon and Google, are now fundamentally changing the complicated landscape of business-to-business relationships, too. Case in point: the chief executive of a global chemical business produces items that are in such high demand that they are allocated, rather than sold, to customers. Nonetheless, he recently announced.

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Mastering the digital advantage in transforming customer experience

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04
May
2017

Improving customer experience delivers real benefits to companies that successfully execute customer-centric strategies. Across sectors, satisfied customers spend more, exhibit deeper loyalty to companies, and create conditions that allow companies to have lower costs and higher levels of employee engagement.1In that dynamic of value creation and durable competitive advantage, delivering digital services.

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What makes a CEO ‘exceptional’?

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28
Apr
2017

New CEOs face enormous challenges as they start assembling a management team and setting a strategic direction in today’s volatile environment. To provide some guidance for transitioning CEOs, we looked at the experiences of exceptional CEOs, those defined as the very top performers in our data set of roughly 600 chief executives at S&P 500.

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How IT can drive agile development

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07
Nov
2016

Agility is about adjusting a company’s operating model and culture, meaning it should be something any organization could undertake successfully with the right tools and plan. In this episode of the McKinsey Podcast, McKinsey partner Santiago Comella-Dorda and master expert Gerard Speksnijder speak with Roberta Fusaro of McKinsey Publishing about how IT functions in large,.

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Digital innovation in Asia: What the world can learn

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16
Oct
2016

In Asia, a few factors make the impact of digital more pronounced than in other markets, including social penetration, consumers’ openness to new technologies and the mobile Internet, and willingness by companies to innovate. In this episode of the McKinsey Podcast, McKinsey senior partners Alan Lau and Gregor Theisen talk with Cecilia Ma Zecha about.

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Chinese consumers: Revisiting our predictions

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10
Oct
2016

In 2011, we tried our hand at predicting the ways in which, in the decade to come, Chinese consumers would change their preferences and behaviors. This article takes stock of those predictions. Why check in now? One reason is we’re about halfway to 2020. Another is a comprehensive new McKinsey survey, which follows nearly ten years.

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Women in the Workplace 2016

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28
Sep
2016

More than 75 percent of CEOs include gender equality in their top ten business priorities, but gender outcomes across the largest companies are not changing. Women are less likely to receive the first critical promotion to manager—so far fewer end up on the path to leadership—and they are less likely to be hired into more.

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New insights for new growth: What it takes to understand your customers today

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27
Sep
2016

What do Unilever, Philips, Amazon, and Netflix have in common? At first sight, nothing much. They compete in very different industries, and while Unilever and Philips are firmly rooted in the 19th century, Amazon and Netflix are unthinkable without the Internet. What they have in common, though, is that they drive growth by meeting consumer needs.

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26
May
2016

Indonesia is in the midst of a fundamental economic and demographic transition. The country is projected to become one of the top ten economies in the world by 2030, up from the sixteenth largest today. An additional 90 million people are estimated to join the consuming class by 2030. In healthcare, too, Indonesia has made.

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